HOW CAN WE HELP YOU?

How do I cancel my hotel?

If you've booked a hotel at a discounted rate, it's possible it may be non-refundable - however, this will always be highlighted to you at the time of booking.

With the exception of this, the following charges apply to all accommodation cancellations (including hotels booked with our £1 low deposit):

  • Any accommodation cancelled more than 8 days before departure: £40 cancellation fee (or the value of the booking if lower)
  • Any accommodation cancelled 7 days or less days before departure: 100% of the booking value

If you make a new accommodation booking within 30 days, assuming you cancelled your previous accommodation more than 3 days before departure, we will refund the charge minus our £25 administration charge. If you cancelled your previous accommodation 3 days or less before departure, please contact our Sales Team who can advise if any refund is applicable.

If you wish to proceed with the cancellation of your accommodation, please log into Manage Your Booking on our website or the app. You'll then be able to raise a Customer Support Request regarding the cancellation of your booking. We will action your request within the next 2 business days. Please note, priority is given to urgent requests relating to booking close to departure. 

Non-refundable, non amendable

A non-refundable rate is usually the hotel's/provider's best rate. Full payment is needed at the time of booking, and if you decide to cancel it will be a 100% loss, so no refund would be due. As this is a promotional rate, no changes can be made to your booking once it is confirmed.