Why haven't I received my email confirmation?

Sorry to hear your documents haven't arrived.

In the first instance, it can take up to 12 hours for your confirmation to arrive to the e-mail address you gave at the time of booking (although it's normally pretty instant).

If it's been over 12 hours, please give our lovely Customer Service team a call on:

  • 0208 974 7200 in the UK            or
  • 01 536 0820 in Ireland

and they'll be able to help you out.

For the most up to date opening times of our Customer Service team, click here (and then scroll down a little).