Lets get in touch:
If you have a question, why not check out our incredible Support Centre which answers 97% of all customer questions first time! Click here>>
Manage your Booking online:
You’re able to manage your booking online 24/7, via our App, our mobile website, or desktop website accessed on the likes of a laptop or desktop computer. In just a couple of clicks you can:
- View details of your booking
- Resend your holiday documents
- Make payments (and view your payment schedule)
- You can make extra payments (we'll update any scheduled payments to take account of this), or pay your balance off early
- Raise a Support Request to our amazing team
- This can be for anything you may need like asking a question, looking at changes to your booking or even requesting to cancel, safe in the knowledge we’ll be back in touch with-in 48hrs, meaning you can carry on watching that movie, sorting the kids out or head out on date night without having to pick up the phone
- Did you know you can cancel your booking online via Manage Your Booking?
- To find out more about cancel terms cancel click here>>
Want to log-in to your account. Click here>>
Here’s a handy guide on how to create an account if you haven’t already. Click here>>
Or you can call us:
Need to chat to our super helpful team? No worrires,
If you’re in the UK call us on 0208 974 7200
If you’re in Ireland call us on 01 536 0820
Which ever number you need to call:
Press option 1 if you have an existing booking
Press option 2 if you’d like to make a new booking
Our Customer Service team are available everyday between 9am and 5:30pm - please note on the last Thursday of each month we open at 10am, allowing for team training.
Our Sales team are available on weekdays between 9am and 8pm and 9am to 6pm at weekends.
If you’re on holiday:
Our dedicated team are available 24/7 for emergency situations.
You can call them on +44 (0)208 974 7221 or you can log-in to your account and raise a Support Request under the subject starting with “I’m on holiday”