Covid-19 Refund Schedule

Updated 22nd October 2020

Since the Covid-19 outbreak began in March, we have issued tens of thousands of refunds to customers who have had their holiday affected.


We have created a Refund Schedule so that you know when you can expect your refund. This Refund Schedule only applies to the following types of bookings:

- Package Holiday Bookings

- Attraction Bookings

- Flexible Hotel-Only Bookings

- Transfer/ Airport Parking Booking


Please note that this Refund Schedule does not apply to the following types of bookings:

 *As these are non-refundable and your payment has already been made to the airline/supplier, refunds are subject to the contract you hold with the airline/provider.

- Non-refundable Hotel- Only Bookings

- Flight-Only Bookings


If you have requested a ‘Chargeback’ from your bank to claim the money back, we will unfortunately have to remove you from our Refund Schedule until your ‘Chargeback’ case is completed.


Due to travel

Expected refund week

Week-ending 21 June

Week commencing 3 August

Week-ending 28 June

Week commencing 10 August

Week-ending 5 July

Week commencing 17 August

Week-ending 12 July

Week commencing 24 August

Week-ending 19 July

Week commencing 31 August

Week-ending 26 July

Week commencing 7 September

Week-ending 2 August

Week commencing 14 September

Week-ending 9 August

Week commencing 21 September

Week-ending 16 August

Week commencing 28 September

Week-ending 23 August

Week commencing 5 October

Week-ending 30 August

Week commencing 12 October

Week-ending 6 September

Week commencing 19 October

Week-ending 13 September

Week commencing 26 October

Week-ending 20 September

Week commencing 2 November

Week-ending 27 September

Week commencing 9 November