Coronavirus - latest updates, advice, and information

Updated 9th April 2021:

Jet2 - cancellation of all flights up to and including 23rd June 2021

On 9th April, Jet2 announced the suspension of their flight program until the 23rd June 2021.

We have started to contact all customers in order of departure date.

When out team call, they will explain all of the options available to affected customers when they call, including that of a refund or amending the booking.

Update on the possibility of international travel opening up from 17th May 2021

We are still contacting customers with bookings due to depart up to and including 16th May 2021, please read on for details.

Following the Government Covid Update on 5th April, it’s been confirmed that a risk-based traffic light system will be set in place, allowing international travel to resume this summer. We await more information from the Government in the coming weeks and, as soon as we have this, we will be in touch with all of our customers who are due to depart on or after the 17th May.

If you urgently wish to change your holiday to different dates, then do call us or send us a Customer Service Request. As you can imagine, we are experiencing a higher number of calls than normal and so wait times may be longer but please bear with us, we will get to you!

If you have one of following types of bookings due to depart up to and including the 16th May, our Customer Service team will be calling you in departure date order with the options available:

-  A Package Holiday

-  A Flight-Only booking

- A Transfer / Airport Parking / Car parking booking

If you have a Hotel-Only booking with us due to depart up to and including the 16th May, we ask that you to send us a Customer Service Request via the Manage Your Booking section of the website or to give our Customer Service team a call.

Our contact details can be found here.

Due to this announcement, we expect our Customer Service team to be very busy assisting customers over the phone and online via Customer Service Requests. We appreciate your patience while wait times are longer than you would normally expect. We politely ask you to only call if essential.

If you are currently on holiday, you are able to continue to enjoy your holiday as planned. If you require any help and assistance, please call our dedicated 24/7 helpline on +44 208 974 7221. Please note this number should only be used for those customers who are currently abroad.

Covid Testing - book your PCR tests for just £60 with our Partner.

Jetting off on the holiday has changed and it’s important to keep in mind that Covid-19 testing will be part of your journey.

If you need a PCR test for your holiday, you can get one from our partners at Randox Health for just £60 per person with our discount code. Find out more here.

Those travelling back to the UK from 18th January onwards will be required to have proof of a negative Covid-19 test. Click the link for all of the detail you need-

As a precaution, we have disabled Automatic Balance Collections and therefore we will not be collecting any money from your card/PayPal account for upcoming holidays.

 Click here for advice and information on how we're ensuring your personal data is protected.