Coronavirus - latest updates, advice, and information

Updated 23rd November 2020

On the 12th November, the FCDO changed their travel advice for Greece (with the exception of Corfu, Crete, Kos, Rhodes, and Zakynthos), advising against all non-essential travel as of 4am on the 14th November. Anyone arriving back in the UK, from Greece, will need to quarantine on arrival for 14 days. We will be calling out to all affected customers in departure date order. If you want to speak to us sooner, just call or send us a Customer Support Request.

As England has entered a period of lockdown from 5th November through to 2nd December, we will be contacting impacted customers who are due to travel up to the 2nd December inclusive. Our Customer Service teams will be in touch with you over the phone, via Customer Support Requests, and emails with advice and assistance on how you can proceed with your booking. We will be calling in strict departure date order.

Coronavirus - latest updates, advice, and information

We understand that you may have some questions surrounding our policies and processes in light of Covid-19. To find out what we’re doing for your holiday, please click on your booking type below where we have the up to date information you need to know.

The FCDO maintain a list of countries which are safe to travel to. This list and advice is updated regularly and includes entry requirements placed on UK visitors where these are required. We have created a simple table of our most popular destinations here but for full details please visit the FCDO website direct.

So that our service teams can focus on reaching out to customers in departure date order, our phone lines remain temporarily closed. We apologise for this and in the meantime, we have taken the precaution to pause automated final balance payments and reminders due in November and December.

 Click here for advice and information on how we're ensuring your personal data is protected.