Coronavirus - latest updates, advice, and information

Updated 14th January 2021


Updates On New Nation-Wide Lockdown Restrictions (Announced on 4th January 2021)

Following England and Scotland's Government announcements of new national lockdown restrictions, along with Wales and Ireland continuing their current restriction measures, we want to keep you updated on how we are here to help and assist you.

If you have one of following types of bookings due to depart up to and including the 28th February, our Customer Service team will be calling you in departure date order with the options available:

-  A Package Holiday

-  A Flight-Only booking

- A Transfer / Airport Parking / Car parking booking


If you have a Hotel-Only booking with us due to depart up to and including the 28th February, we ask that you to send us a Customer Service Request via the Manage Your Booking section of the website or to give our Customer Service team a call. Our contact details can be found here.

Due to these new lockdown restrictions, we expect our Customer Service team to be very busy assisting customers over the phone and online via Customer Service Requests. We appreciate your patience while wait times are longer than you would normally expect.

If you are currently on holiday, you are able to continue to enjoy your holiday as planned. If you require any help and assistance, please call our dedicated 24/7 helpline on +44 208 974 7221. Please note this number should only be used for those customers who are currently abroad.

Those travelling back to England from 18th January onwards will be required to have proof of a negative Covid-19 test. Click the link for all of the detail you need-


As a precaution, we have disabled Automatic Balance Collections and therefore we will not be collecting any money from your card/PayPal account for upcoming holidays.


 Click here for advice and information on how we're ensuring your personal data is protected.