HOW CAN WE HELP YOU?

1-7 July 2020 holidays

Package holiday customers:

All package holiday customers will have received a Customer Service Request from us on 12 June 2020. We are asking all customers to reply to this request by 12pm on Friday 19 June, selecting from the following options;

  1. Cancellation with full refund
  2. Cancellation with credit note to use against a future holiday
  3. Amendment of the holiday to a future date

All refunds will be processed 7 weeks from original departure week, following the published schedule below. 

Flight only customers:

Each airline, during this time, has their own individual cancellation and amendment policy so the options available to you will be specific to the flights you booked through us.

On Friday 12 June, every flight-only customer will have received an email from us to explain the options available.

 

Hotel only customers:  

All customers who have booked a flexible, refundable product will have received a Customer Service Request from us on Friday 12June and we ask that if you would like to amend your booking you reply to the Customer Service Request by 12pm on 19 June 2020 to let us know.

If we don’t hear from you, we will proceed to cancel your booking and refunds will be issued 7 weeks from original check-in date following the refund schedule below. 

For those with a non-refundable hotel room stay we ask that you respond to the Customer Service Request to let us know if you would like us to cancel on your behalf by 12pm Friday 19 June.

If we don’t hear from you then the booking will remain live. If you choose to cancel we will speak with the supplier on your behalf to negotiate an exit to the contract you have with them. When we have a response from your supplier we will be in contact to explain the options available to you.  

 

Attraction ticket only customers:

We will keep all bookings live if you have requested to keep your tickets for a future visit in accordance to the ticket provider amendments policy.

If you purchased a flexible ticket through us and have requested a refund, these will be processed and issued in date order as per our refund schedule.

 

Transfer or Airport parking customers:

You will have received a cancellation notice from us and we will issue your refund in-line with the schedule below.

 

Due to travel

Expected refund week

Week-ending 26 April

Week commencing 8 June

Week-ending 3 May

Week commencing 15 June

Week-ending 10 May

Week commencing 22 June

Week-ending 17 May

Week commencing 29 June

Week-ending 24 May

Week commencing 6 July

Week-ending 31 May

Week commencing 13 July

Week-ending 7 June

Week commencing 20 July

Week-ending 14 June

Week commencing 27 July

Week-ending 21 June

Week commencing 3 August

Week-ending 28 June

Week commencing 10 August

Week-ending 5 July

Week commencing 17 August

Week-ending 12 July

Week commencing 24 August